Update Tom.md

Docs/Personas/Tom.md

@@ -2,12 +2,14 @@
 
 ## Background
 
-Name: Tom
+- Name: Tom
-Age: 46
+- Age: 46
-Occupation: Safety advisor in the city administration
+- Gender: Male
-Computer skills: Moderate
+- Demography: western country, educated, middle class
+- Occupation: Safety advisor in the city administration
+- Computer skills: Moderate
 
-(Also see Maarten)
+(Also see Maarten, his intern)
 
 ## Interests & Influences
 
@@ -18,11 +20,20 @@ His days are swamped with big and little tasks to keep everyone in the municipal
 
 ## Goals
 
-One of his tasks is to keep an up-to-date list of all the AEDs.
+One of his tasks is to keep an up-to-date list of all the AEDs and to effectively communicate this to his citizens.
-Today, a citizen sent an email that they have installed an AED in their shop
+Today, a citizen sent an email that they have installed an AED in their shop.
 
 ## Needs and expectations
 
+A map showing all nearby AED's, with their availability and if they are publicly accessible.
+This map should be easy to maintain if a new AED is placed - 
+Even better would be if the person placing the AED is able to fill out all relevant information themself.
 
+Second, if he adds an AED, he'd love that as much apps and maps would show this so that people in need find one.
+Ideally, all the AED's would show up in Google Maps as most people are familiar with this.
 
 ## Pain points & frustrations
+
+It is hard to maintain a list of all AEDs and to keep this up to date.
+The map on the website is oudated and people don't know it exists.
+The list on the website is an excel-sheet; in case of an emergency it is nearly impossible to spot which AED is the closest.